Welcome to Windows Repair RHS at Gibraltar
Welcome to RHS Window Repair. By accessing our website (https://windowrepairrhs.com) or using our window repair services, you agree to be bound by these Terms of Use and Service Agreement ("Terms"). If you do not agree to these Terms, please do not use our website or services.
Thank you for visiting RHS Window Repair. These Terms represent a legally binding agreement between you (the “Customer,” “you,” “your”) and Rock Home Solutions / RHS Window Repair (the “Company,” “we,” “us,” “our”) governing how you may use our website and hire us to repair your windows in Gibraltar and the surrounding coastal region.
We are a professional window repair company based in Gibraltar. Our main service areas include, but are not limited to:
Gibraltar (All residential, commercial, and heritage districts)
Spain (Costa del Sol): La Línea de la Concepción, San Roque, Alcaidesa, Sotogrande, and Estepona.
We operate mobile service teams across these regions to ensure fast, reliable, and expert window repairs for both residential and commercial clients.
We are dedicated specialists in window repair and restoration. Our core services include:
Double-glazing repair and blown/foggy glass replacement.
Adjustment, realignment, and “toeing and heeling” of dropped PVC and aluminium windows.
Repair and replacement of window handles, friction stays (hinges), multipoint locks, and hardware.
Window weather seal and rubber gasket replacement.
Wooden window restoration, rot treatment, and timber splicing.
24/7 Emergency window boarding and toughened glass replacement.
Note: All work is performed by trained and vetted technicians using marine-grade, coastal-compliant materials and professional installation techniques.
Because we operate in a unique coastal and cross-border environment, the following guidelines explain how our service conditions adapt to local regulations.
Across all locations—from Gibraltar to Estepona—our guarantees, service quality, and workmanship standards remain consistently high.
We ensure all repairs comply with the relevant building rules for your property, including Gibraltar Building Control regulations and applicable Spanish building codes for cross-border work.
Many properties in our service area have strict restrictions:
Gibraltar Upper Town & Heritage Districts: Repairs to traditional wooden or historic windows may require compliance with the Gibraltar Heritage Trust and Town Planning guidelines.
Management Companies / Estates: Properties in managed estates (e.g., Ocean Village, Queensway Quay, Sotogrande communities) may require prior authorization for exterior window works.
It is the Customer's responsibility to seek management or landlord approval before work commences. Your quote will clearly state if we foresee any extra administrative steps linked to façade protection.
For repairs requiring permits:
We inform you during the quote stage
We may assist you with the permit process
Permit fees are listed separately
Inspections will be coordinated when required
You will receive copies of all permit-related documents
Most standard window repairs in Gibraltar do not require permits, except for structural changes or protected façades.
A free quote includes an evaluation (via WhatsApp photo/video or an on-site visit), a repair estimate, and an explanation of materials and labour. You are never charged for a standard quote.
+ Actual repair work or parts installed during the visit (unless agreed upon).
+ Emergency temporary boarding services (which carry an immediate call-out fee).
+ Destructive investigation (e.g., removing window beading to check internal mechanisms, if it requires extensive labour).
+ Quotes are valid for 30 days.
+ Payment is due upon completion of the repair unless commercial invoice terms are agreed upon in writing.
+ We accept bank transfers, major credit/debit cards, and cash.
+ We guarantee no hidden fees; you will receive a clear breakdown of labour and materials.
+ Quotes are valid for 30 days
+ The agreed price will not change unless the scope changes
+ Hidden damage found during work will be discussed before proceeding
+ Unexpected regulatory or permit issues will be clarified before continuation
Unless otherwise agreed in writing:
+ Payment is due upon completion of the repair
+ We accept bank transfer, Bancontact, major credit cards, cash
+ Commercial clients may request invoice terms subject to approval
We guarantee:
+ No hidden fees
+ Clear separation of labour, materials, permits, and additional costs
+ Full invoice breakdown after service completion
We guarantee that our window repairs will be carried out professionally and to industry standards.
+ Coverage: We provide a one (1) year workmanship warranty for residential repairs, and a ninety (90) day warranty for commercial repairs, from the date of completion.
+ Exclusions: This warranty does not cover damage caused by accidents, misuse, deliberate tampering, or extreme weather events.
We use premium, marine-grade materials. Manufacturer warranties cover the specific hardware (e.g., locks, sealed glass units, hinges). We will assist you in claiming manufacturer warranties if a part fails, but we do not personally extend the manufacturer's materials warranty.
Living on the coast means exposure to extreme weather. We cannot guarantee that repairs will prevent damage from severe Levanter storms, gale-force coastal winds, or flooding, though our repairs are designed to withstand standard local weather conditions.
Our warranties do have some limits:
Warranties say that you have to take care of the parts that were fixed according to the manufacturer's instructions.
Environmental Factors: We can't guarantee that our repairs will keep your home safe from hurricanes, floods, tornadoes, or other severe weather events, but they are made to meet code requirements for these scenarios.
Warranties don't cover damage done to your property by contractors, service personnel, or other people who work there.
Warranties don't cover visual faults that don't affect how effectively the product operates or normal wear and tear.
To the maximum extent permitted under Gibraltar law:
Our liability is limited to the total amount paid by you for the specific service concerned.
We are not responsible for indirect or incidental damages, business interruption, loss of income, or property devaluation.
You must take reasonable steps to prevent further damage if a window issue occurs (e.g., moving valuables away from a leaking window).
We are not liable for delays due to:
Weather
Material shortages
Permit processing delays
Events beyond our control
You must take reasonable steps to prevent further damage if a window issue occurs (e.g., moving valuables away from a leaking window).
We may cancel or reschedule a service due to severe weather (e.g., strong Levanter winds making glass handling unsafe), staff illness, or unexpected technical concerns. We will always notify you as early as possible.
We may cancel or reschedule due to:
Safety issues
Staff illness
Extreme weather
Permit issues
Technical concerns discovered before work
We always notify you as early as possible.
To ensure a fast and safe service, customers must:
RHS Window Repair is a fully registered and insured business. We carry comprehensive public liability insurance to protect your property and our staff while working on your premises. Proof of insurance is available upon request.
If a dispute arises regarding our services or these Terms, both parties agree to first attempt to resolve the issue amicably through good-faith negotiation.
If a resolution cannot be reached, these Terms shall be governed by and construed in accordance with the laws of Gibraltar. Any legal disputes will be subject to the exclusive jurisdiction of the Courts of Gibraltar.
If mediation doesn't work, the only way to settle the matter is to go to court where the service was done. law governs these Terms.
In every legal matter, the winner can obtain back reasonable costs and lawyers' fees.
All content on this website (https://windowrepairrhs.com), including text, logos, images, and branding, is the property of RHS Window Repair. You may not copy, reproduce, or distribute our content without our explicit written permission.
We comply with the Gibraltar Data Protection Act 2004 and the GDPR.
We collect personal information (name, address, phone number, property details) solely for the purpose of providing you with repair services and processing payments.
We implement strict security measures to protect your data.
We do not sell or rent your personal information to third parties for marketing purposes.
We provide rapid-response emergency services for:
Shattered glass exposing your property to the weather.
Broken window locks compromising your security.
Immediate safety hazards.
Call-Out Fees:
Emergency services outside of standard business hours carry a premium call-out fee.
Temporary Solutions:
In an emergency (such as the middle of the night), we may install temporary wooden boarding or temporary locks to secure the property. Permanent glass or hardware replacement will be scheduled for normal working hours.
We reserve the right to update these Terms at any time. Changes become effective immediately upon being posted on this website. Continued use of our website or services constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that specific provision shall be deemed severed, and the remainder of the Terms shall continue in full force and effect.
These Terms, along with any written quote or invoice provided to you, constitute the entire agreement between you and RHS Window Repair. No employee or representative may alter these Terms unless explicitly agreed upon in writing by the company director.
For any questions regarding these Terms of Use, please contact us at:
contact@windowrepairrhs.com
+350 540 25929
S1 The Residence, Engineer Lane, Gibraltar
